Return Policy

Our main purpose is to make our customers fall in love with our product and its quality. Sometimes things just don’t work out and that’s alright. We are here to help you with your return/exchange. Any unworn merchandise in its original packaging you would like to return for a refund/exchange must be sent back to Ugly Pearl within 30 business days of receipt of product. 

PRODUCTS NOT ELIGIBLE FOR AN EXCHANGE/REFUND

• We cannot refund or exchange earrings due to hygiene reasons and in order to protect health of our customers.
• All sales are final on permanently discounted or marked down products. 

However, we are able to refund such items if they are faulty or damaged upon arrival and if they were not worn, have tags on and containing its original packaging. 

DAMAGED PRODUCTS

We carefully inspect each item before shipping it to you. If, on a very rare occasion, your jewelry was defected during the shipment, please contact us at uglypearlinfo@gmail.com and our team will find the best way to better your experience. We offer a 30-day exchange from the date of delivery. Please inform us as soon as you find the product damaged/faulty with your order number, the faulty item and photo evidence and our team will assist accordingly.

WRONG RING SIZE ORDER

Before ordering rings, please check our Ring Sizer Guide to make sure we get it right. If the ring you ordered doesn’t fit, we will be happy to exchange it. To do so, please follow the steps below:

1. Please email us at uglypearlinfo@gmail.com and let us know about the item you wish to exchange, the size that you require and order number.
2. We will ask you to ship the item that didn’t fit. There will be a $5 return fee to cover shipment. We do not refund shipment fees for returns/exchange, unless we sent you a wrong size by mistake.
3. Products must be in their original packaging, not be worn and kept in a resellable condition. If we discover that the product has been worn, we will send it back to you. 
4. Please keep your proof of postage in case your parcel gets lost in transit.
5. Parcels will be processed 1-5 business days of receiving the return/exchange.

 

For any additional information, please contact us at uglypearlinfo@gmail.com

IMPORTANT : Please do not reply to one of our automated emails you have previously received as you will not get a response from that source.